SHIPPING POLICY

Last updated: October 24, 2026

1. Scope of This Policy

This Shipping Policy explains order processing, shipping charges, estimated delivery times, tracking, and how we handle delivery problems.

Selvoram is operated by Hangzhou Jihu Technology Co., Ltd.

Registered business address: Room 802-1572, Building 5, Xigang Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China.

Customer service: service@selvoram.com
Telephone: +86 151 0719 7057

2. Shipping Destinations

Shipping availability depends on the destination and the options offered at checkout.

Our current proposed primary market is the United States. Only destinations that the checkout system actually accepts should be treated as serviceable.

If a destination is unavailable, please contact us before ordering. We do not promise delivery to countries or territories that are not supported by our actual fulfillment arrangements.

3. Order Processing

Our proposed standard processing time is 1–3 business days after payment is successfully confirmed.

Processing time is separate from the carrier's transit time. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer if an order requires additional verification, inventory confirmation, or resolution of an address issue. If a material delay occurs, we will make reasonable efforts to provide an update.

4. Estimated Delivery Times

For eligible US destinations, the proposed estimated transit time is 7–12 business days after dispatch.

The overall time from order placement to delivery includes both processing and transit. The estimate is not a guaranteed arrival date.

Actual delivery may be affected by:

  • Carrier capacity and routing.

  • Public holidays and peak shopping periods.

  • Weather or transportation disruptions.

  • Customs or border procedures, where applicable.

  • Incorrect or incomplete delivery information.

  • Other events outside our reasonable control.

If a different estimate is shown at checkout or on a product page, the store must ensure that the applicable estimate is accurate and consistent with this policy.

5. Shipping Charges

The current storefront displays a US$50 free-shipping threshold. The following proposed rule applies only if it is confirmed in the store's shipping settings:

  • Eligible orders totaling US$50 or more qualify for free standard shipping.

  • Orders below the threshold may incur a shipping fee calculated at checkout.

Before publication, confirm whether the threshold is based on merchandise value before or after discounts, whether taxes are excluded, which destinations qualify, and whether any product exclusions apply.

The final shipping cost and available method should be disclosed before the customer submits payment.

If the live checkout does not offer free shipping at this threshold, this section must be revised before publication.

6. Fulfillment and Shipping Origin

Orders may be fulfilled through the facilities or logistics partners used for the relevant products. The actual dispatch location may vary depending on inventory and fulfillment arrangements.

We do not represent that all orders ship from a particular country or local warehouse unless that statement is factually correct.

Where a material shipping-origin disclosure is required by law, we will provide the required information.

7. Tracking Information

When tracking is available, we will send a shipping confirmation email to the address supplied at checkout.

Tracking events may not appear immediately after dispatch. Updates depend on the carrier's scanning and reporting systems.

If your tracking information has not updated for an extended period, contact service@selvoram.com with your order number and tracking reference.

8. Incorrect Addresses and Delivery Attempts

Customers should review their delivery information carefully before completing checkout.

If you discover an address error, contact us immediately. We will attempt to assist if the order has not progressed too far into fulfillment, but changes cannot be guaranteed after dispatch.

If a carrier cannot deliver because of an incomplete address or an unavailable recipient, additional arrangements may be necessary. Any additional charges or remedies will be handled in accordance with the disclosed checkout terms and applicable law.

9. Delayed, Lost, or Missing Packages

If a package appears delayed, lost, or incorrectly marked as delivered, contact us with your order number and tracking details.

We will review the available information and, where appropriate, contact the carrier or fulfillment partner to investigate.

A tracking status showing “Delivered” does not automatically prevent us from reviewing a reasonable non-delivery report. We may ask for relevant information to help investigate.

The outcome will depend on the evidence, carrier findings, fulfillment circumstances, and applicable law. We will provide an appropriate remedy where required.

10. Damaged Packages

If a product arrives damaged, please contact service@selvoram.com with photographs of the product and packaging.

We will assess the report and explain the available resolution. Please retain relevant packaging until we provide instructions, unless it presents a safety concern.

11. Customs Duties and Taxes

Where international shipping is available, customs duties, import taxes, or other charges may apply depending on the destination and the shipping arrangement.

Responsibility for such charges must be disclosed accurately before purchase where required. Customers should not assume that all international orders are delivered duty-paid unless checkout or the relevant shipping terms expressly confirm this.

12. Changes to Shipping Arrangements

We may update shipping methods, delivery estimates, and service availability when operational circumstances change. Material changes will not override rights attached to orders already placed where those rights are protected by law.

13. Contact Information

For shipping questions, contact:

Email: service@selvoram.com
Telephone: +86 151 0719 7057

Selvoram is operated by Hangzhou Jihu Technology Co., Ltd., at the registered address listed in this policy.