CONTACT US
We Are Here to Help
Whether you have a question about a product, need assistance with an order, or would like clarification about a delivery or return, Selvoram welcomes your inquiry.
Customer Service
Email: service@selvoram.com
Telephone: +86 151 0719 7057
Website: https://selvoram.com
Email is our recommended contact method for order-related requests because it allows you to include your order number, relevant details, and supporting photographs where necessary.
Business Information
Selvoram is operated by:
Hangzhou Jihu Technology Co., Ltd.
Registered business address:
Room 802-1572, Building 5, Xigang Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China.
Order Inquiries
When contacting us about an existing purchase, please include your order number and the email address used at checkout. For damaged, defective, or incorrect items, please also provide clear photographs and a brief description of the issue.
Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information by email.
Response Time
We aim to respond to customer inquiries within two business days. Complex requests involving shipping carriers, payment providers, or product investigations may require additional time.
Our response target is not a guarantee of resolution within that period.
Returns and Refunds
Please contact us before sending an item back. We will explain the applicable return requirements and provide return instructions where a return is authorized.
Returns sent without prior authorization may be delayed or may not reach the appropriate facility.
Last updated: October 24, 2026