PRIVACY NOTICE
Last updated: October 24, 2026
1. Introduction
This Privacy Notice explains how Hangzhou Jihu Technology Co., Ltd., operating the Selvoram website at https://selvoram.com, collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, place an order, contact customer service, or interact with our services.
In this notice, “Selvoram,” “we,” “us,” and “our” refer to the Selvoram brand and its operating company.
Registered business address: Room 802-1572, Building 5, Xigang Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China.
Privacy inquiries: service@selvoram.com
Telephone: +86 151 0719 7057
Depending on the applicable privacy law and the activity involved, our company may act as a controller or otherwise be responsible for personal information processed through our store.
2. Personal Information We Collect
The information collected depends on your interactions with our website.
Information You Provide
This may include your name, email address, telephone number, billing address, shipping address, order details, customer service correspondence, and information you voluntarily provide when submitting a request or complaint.
Transaction Information
When you make a purchase, we receive information necessary to process and manage the transaction, such as the products ordered, order value, payment status, transaction identifiers, and delivery details.
Payment card information may be processed directly by payment service providers. We do not intend to collect or store full payment card security credentials through ordinary customer service correspondence.
Device and Usage Information
When you visit our website, technical information may be collected automatically, including your IP address, browser type, device information, approximate location derived from technical data, referring pages, pages viewed, interactions, and timestamps.
Cookies and Similar Technologies
Our website and its service providers may use cookies, pixels, tags, and similar technologies to maintain essential website functions, remember preferences, measure performance, and support advertising where enabled.
The actual technologies used depend on the tools configured on our store.
3. How We Use Personal Information
We may use personal information for the following purposes:
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To accept, process, fulfill, and manage orders.
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To arrange shipping, delivery notifications, and order tracking.
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To respond to questions, returns, refunds, complaints, and warranty-related requests.
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To process payments and help detect fraudulent or unauthorized transactions.
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To maintain website security, troubleshoot errors, and improve website functionality.
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To understand product interest and evaluate website performance.
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To send marketing communications where permitted and, when required, with your consent.
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To remember your cookie preferences and apply applicable privacy choices.
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To comply with legal obligations, resolve disputes, and protect our legitimate rights.
We do not claim that every listed activity occurs in every visit. Processing depends on the features you use and the services enabled on the store.
4. Legal Bases for Processing
Where applicable privacy law requires a legal basis, we process personal information under one or more permitted grounds, such as performing a contract, taking steps requested before a contract, complying with legal obligations, pursuing legitimate interests that do not override your rights, or obtaining consent.
Where consent is required, you may withdraw it without affecting the lawfulness of processing that occurred before withdrawal.
5. How Information Is Shared
We may disclose relevant information to service providers that help operate our business, including:
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Shopify and website hosting or e-commerce infrastructure providers.
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Payment processors and transaction security providers.
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Shipping carriers, fulfillment partners, and delivery services.
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Customer support and communication providers.
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Website analytics and advertising providers, where enabled and permitted.
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Professional advisers, regulators, courts, or public authorities when legally required or reasonably necessary to protect rights and safety.
These parties should receive only the information reasonably necessary for their relevant function, subject to applicable contractual and legal requirements.
We do not state that a particular analytics or advertising provider is active unless it has actually been configured on our website.
6. International Data Transfers
Our service providers may process information in countries other than the country where you live. These countries may have different data protection laws.
Where required, we will take applicable steps to establish a lawful basis for international transfers and implement appropriate safeguards.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this notice, including order fulfillment, customer support, accounting, tax compliance, fraud prevention, dispute resolution, and legal obligations.
Retention periods depend on the type of information and the reason for processing. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.
8. Cookies and Consent Preferences
Essential cookies may be necessary to operate the shopping cart, maintain security, remember session information, and complete checkout.
Non-essential analytics and advertising technologies may collect information about website use or support personalized marketing. Where consent is legally required, these technologies should not be activated before the required consent is obtained.
Our website should provide a consent interface with options such as “Accept All,” “Reject Non-Essential,” and “Manage Preferences,” where applicable. You should also be able to revisit your preferences through a visible cookie settings link.
Browser settings may allow you to block or delete cookies, although doing so may affect certain website functions.
The website operator must verify that the actual cookie banner, preference controls, and tracking behavior match these statements before publication.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain information.
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Request a copy of information in a portable format, where applicable.
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Object to or request restriction of certain processing.
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Withdraw consent where processing relies on consent.
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Opt out of certain targeted advertising, sale, or sharing of personal information, where those concepts apply under local law.
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Appeal a privacy-rights decision where required by law.
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Lodge a complaint with the relevant data protection authority.
To exercise a right, contact service@selvoram.com. We may need to verify your identity and clarify the scope of your request. We will respond within the period required by applicable law.
We will not unlawfully discriminate against you for exercising a privacy right.
10. Marketing Communications
If you receive promotional emails from us, you can use the unsubscribe link included in the message or contact us directly.
Unsubscribing from marketing communications does not prevent essential transactional messages, such as order confirmations or shipping updates.
11. Children's Privacy
Our store is intended for general consumers and is not designed to knowingly collect personal information directly from children where such collection is prohibited by law.
If you believe a child has provided personal information in circumstances that violate applicable law, contact us so that we can review the matter and take appropriate action.
12. Data Security
We use reasonable organizational and technical measures intended to protect personal information from unauthorized access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own notices and terms. We encourage you to review those materials before providing personal information.
14. Changes to This Notice
We may update this notice to reflect changes in our operations, website features, service providers, or legal obligations. The revised version will be published on this page with an updated date.
15. Contact Us
For questions, requests, or complaints concerning this Privacy Notice, contact:
Hangzhou Jihu Technology Co., Ltd.
Selvoram Privacy Inquiries
Email: service@selvoram.com
Telephone: +86 151 0719 7057
Address: Room 802-1572, Building 5, Xigang Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China.