RETURN POLICY
Last updated: October 24, 2026
1. Our Return Commitment
Selvoram aims to make its return process clear and manageable. This policy describes how to request a return, the condition requirements, responsibility for return shipping, and how refunds are processed.
This policy does not limit any mandatory consumer rights that apply to your purchase.
2. Return Period
Our proposed voluntary return period is 30 calendar days from delivery.
To use this voluntary return process, contact service@selvoram.com within the applicable period and wait for return instructions.
If applicable law gives you a longer or different right to cancel, withdraw, return, or obtain a remedy, that legal right takes precedence over any inconsistent provision in this policy.
3. Eligibility for Change-of-Mind Returns
Where permitted by law, an item submitted for a change-of-mind return should generally be:
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Unused and in its original condition.
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Returned with its original packaging and included components, where reasonably available.
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Accompanied by proof of purchase or sufficient order information.
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Approved for return through our customer service process.
We may assess an item after it is received. Any reduction in a refund for handling beyond what is permitted by law will not be applied automatically or without an appropriate legal basis.
4. Items That May Have Return Restrictions
Subject to applicable law and any rights that cannot be excluded, certain items may be ineligible for change-of-mind returns, including:
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Products made to the customer's specifications or clearly identified as personalized.
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Items that cannot reasonably be returned for hygiene or safety reasons after unsealing, where the restriction is lawful and disclosed.
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Products clearly identified before purchase as final sale, where permitted by law.
These restrictions do not automatically exclude remedies for damaged, defective, incorrect, or misdescribed products.
We will not rely on an exception that is prohibited by applicable consumer protection law.
5. How to Request a Return
To begin a return:
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Email service@selvoram.com with your order number.
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Identify the item you wish to return and explain the reason.
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If the item is damaged, defective, or incorrect, include clear photographs and a description of the issue.
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Wait for our response and return instructions.
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If approved, pack the item securely and follow the instructions provided.
Please do not send an item to the registered business address unless we expressly instruct you to do so.
6. Return Address
Our registered business address is not necessarily our return warehouse.
Once a return is approved, we will provide the appropriate return destination and shipping instructions. The return destination may depend on the product and fulfillment arrangement.
We will not require you to guess a return address.
7. Return Shipping Costs
For eligible change-of-mind returns, customers may be responsible for reasonable return shipping costs where permitted by law and disclosed as applicable.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before arranging a return. We will provide an appropriate solution under applicable law, including a replacement, refund, or return arrangement where required.
We will not automatically require customers to bear costs that legally belong to the seller.
8. Damaged, Defective, or Incorrect Products
If your order arrives damaged or you receive the wrong product, contact service@selvoram.com promptly with your order number and supporting photographs.
We will review the information and may ask reasonable follow-up questions to assess the issue. Depending on the circumstances and applicable law, the resolution may include a replacement, repair where appropriate, refund, or another legally required remedy.
Please retain the product and packaging until we provide instructions, unless doing so would be unsafe.
9. Refund Processing
Once an authorized return is received and assessed, we will notify you of the refund decision.
For approved refunds, our proposed processing target is 5–10 business days after the returned item has been received and assessed. Refunds are generally sent to the original payment method unless another method is agreed or legally required.
Your bank or payment provider may take additional time to post the funds. Where applicable law requires a different refund deadline, that legal deadline applies.
Any deductions must be lawful, properly explained, and consistent with the information disclosed before purchase.
10. Exchanges
Exchanges are subject to product availability. Contact us before returning an item to determine whether an exchange is possible.
If an exchange cannot reasonably be provided, we will explain the available alternatives under the applicable policy and law.
11. Orders That Have Not Shipped
If you wish to cancel or change an order before dispatch, contact us as soon as possible. We will review whether fulfillment has started and explain the available options.
This section does not remove any statutory cancellation or withdrawal rights.
12. Contact Information
For return and refund requests:
Email: service@selvoram.com
Telephone: +86 151 0719 7057
Operated by Hangzhou Jihu Technology Co., Ltd.
Registered address: Room 802-1572, Building 5, Xigang Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China.